Privacy Policy

ONBBITS (hereinafter referred to as "Platform", "ONBBITS", "Website", or "Service") is a SaaS-based WhatsApp automation and chatbot builder platform owned and operated by Arkay Apps Private Limited, a company registered in India (hereinafter referred to as "Company", "we", "us", or "our").

This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard your information when you use ONBBITS through our website or platform.

By accessing the Platform or using our Services, you agree to the collection and use of your data as described in this Policy. If you do not agree with the terms, please do not use the Service.

1. Legal Compliance

This Policy is prepared in accordance with:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023
• And is aligned with the GDPR where applicable

2. Definitions

• Service – ONBBITS platform for WhatsApp automation, chatbot building, and communication workflows.
• Personal Data – Any information that identifies or can be used to identify you directly or indirectly.
• User – Any individual who accesses or uses our Service.
• Data Controller – The entity that determines the purposes and means of processing personal data.

3. Information We Collect

3.1 Information You Provide

• Account registration information (name, email address, phone number)
• Payment information (processed securely through third-party payment processors)
• Profile information and preferences
• Communication data (messages, support tickets, feedback)
• WhatsApp Business API credentials and configuration data

3.2 Information We Collect Automatically

• Usage data and analytics
• Device information (IP address, browser type, operating system)
• Log files and technical data
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our Service
• Processing payments and managing subscriptions
• Improving our platform and developing new features
• Providing customer support and technical assistance
• Sending important updates and communications
• Ensuring security and preventing fraud
• Complying with legal obligations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data in the following circumstances:

• With trusted service providers who assist in our operations
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transaction (merger, acquisition, etc.)
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectify inaccurate or incomplete data
• Right to erase your personal data (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

8. Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this page.